Frequently Asked Questions
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Birdsong Lighting will accept returns for regular stock items unless your order is considered a Special Order. Special Orders consist of the following, but are not limited to: items we do not stock, quantities of items that are drop shipped, orders with totals over $400.00, and custom ordered items.
Refunds for non-special-order returned items will be issued to the original method of payment and a restocking fee of 20% will be deducted from the credit for each item returned.
The maximum time frame for accepting returns is 20 days from the day the order was shipped out from our warehouse. No returns will be accepted beyond that time, so please make sure your lamps are correct and that they are not defective right away once you receive your shipment.
The arrangement and cost for returning items to Birdsong Lighting is the responsibility of the customer. All returns must be authorized and must receive an RGA before being sent back to us.
Birdsong Lighting ships to the 48 Contiguous States. We do not ship outside the United States.
The standard shipping fee per order is a flat rate of $9.50, regardless of how many bulbs are ordered.
To claim a defective product on a new order, the defective product(s) must be reported within 2 days of receiving the order. If you receive your product and it is broken or does not function as it should, Birdsong Lighting will replace the product(s) at no charge.
In the event that your product is damaged through any express or overnight delivery, and is replaceable under the terms and conditions, we will reship using UPS Ground. The original express shipping charges are not refundable; if you would like the reshipment to be sent express or overnight delivery, we will subtract $9.50 and the remaining difference will be your responsibility.
In the event that you choose to return your items to Birdsong Lighting, shipping fees are non-refundable. Certain very large quantity (pallet drop ships or Special Orders) orders may be assessed additional shipping fees on a case by case basis.
Birdsong Lighting ships orders via UPS Ground, 3rd Day, or (USPS if required). We do not ship to Post Office Boxes.
All Alaska/Hawaii orders are shipped via UPS. The base rate for UPS Ground for Alaska and Hawaii is $26.99.